Terms & Conditions

1. Agreement to Terms & Electronic Contracting

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding, enforceable contract between you, whether personally or on behalf of a corporate entity ("Client", "User", "you"), and Raidsoft, a registered partnership firm operating under the laws of India ("Company", "we", "us", "our").

By accessing our site, downloading our applications, integrating our APIs, or executing a Master Services Agreement (MSA) with Raidsoft, you unequivocally agree to be bound by these Terms. This electronic record is generated by a computer system and constitutes a valid, enforceable contract. Specifically, under Section 10A of the Information Technology Act, 2000, the law states that a contract cannot be deemed invalid simply because it was formed through electronic means. This satisfies the requirements of Section 10 of the Indian Contract Act, 1872, which mandates that agreements made by the free consent of parties competent to contract for a lawful consideration are legally binding. Therefore, no physical wet-ink signature is required to establish this agreement.

2. Digital-First & Remote Engagement Model

Raidsoft operates exclusively as a digital-first, remote software engineering and AI agency. By engaging our services, you expressly acknowledge and consent to our 100% virtual deployment and communication architecture:

• Virtual Communication & Audits: All consultations, sprint reviews, and daily communications will be conducted strictly via digital channels. Under Section 4 of the Information Technology Act, 2000, the law mandates that any information required to be in writing is legally satisfied if it is rendered or made available in an electronic form.
• Digital Documentation: All MSAs and Statements of Work (SOWs) will be executed utilizing electronic signatures. Under Section 5 of the Information Technology Act, 2000, the law explicitly grants legal recognition to electronic signatures, making them functionally equivalent to physical signatures on paper.
• On-Site Exclusion: Standard agreements strictly exclude physical on-site visits to the Client's premises. Any request for physical presence must be drafted as a separate addendum and will incur independent billing.

3. End User License Agreement (EULA)

For any proprietary Software-as-a-Service (SaaS), Artificial Intelligence models, or Enterprise Resource Planning (ERP) platforms hosted or provided by Raidsoft, you are granted a usage license—not a transfer of ownership. This is safeguarded by Section 14 of the Indian Copyright Act, 1957, which grants the original creator the exclusive right to reproduce, issue copies, and make adaptations of the software.

4. Intellectual Property (IP) Rights & Copyright

Computer programs, databases, and digital software assets are explicitly protected as "literary works" under Section 2(o) of the Indian Copyright Act, 1957. Project ownership is strictly bifurcated as follows:

5. Digital Trade Secrets & Confidentiality

While India does not have a distinct statutory Trade Secrets Act, Raidsoft strictly enforces the protection of our Digital Trade Secrets under the common law principles of equity and confidentiality, backed by Section 27 of the Indian Contract Act, 1872.

• Definition of Confidential Assets: Any database schema, API integration logic, AI model training methodology, and business forecasting algorithms shared with you during development are classified as highly confidential Trade Secrets.
• Non-Disclosure Obligation: You agree not to disclose, publish, or utilize these trade secrets to reverse-engineer our process or build a competing product. Under Section 73 of the Indian Contract Act, 1872, breach of this contractual obligation allows Raidsoft to claim financial compensation for any loss or damage naturally arising in the usual course of things from such breach.

6. Patent Rights & Software Innovations

In accordance with the mandates of the Indian Patents Act, 1970, the following boundaries apply to any innovations created during our engagement:

• Software Patent Exclusions & Hardware Exceptions: Under Section 3(k) of the Indian Patents Act, 1970, the law explicitly states that a "mathematical or business method or a computer programme per se or algorithms" are not patentable inventions. However, any novel hardware-software integration (e.g., bespoke IoT sensor networks, Drone telemetrics) producing a tangible technical effect invented by Raidsoft shall remain the sole patentable property of Raidsoft.
• Patent Registration Prohibition: You agree not to attempt to register, copyright, or patent any digital process derived directly from Raidsoft's proprietary IP in any global jurisdiction.

7. AI, Machine Learning & Forecasting Limitations

Raidsoft implements state-of-the-art AI Chatbots and Machine Learning models. By licensing these modules, you acknowledge the following critical technological limitations:

• No Guarantee of Accuracy (Forecasting): ML models utilize probabilistic historical data to predict trends. These are estimates, not guarantees. Raidsoft provides these tools on an "as-is" basis and is strictly not liable for business losses, market downturns, or missed revenue targets resulting from your reliance on our forecasting models.
• AI Hallucinations: Generative AI and automated Chatbots may occasionally produce unpredictable, inaccurate, or out-of-context responses. Clients are responsible for maintaining adequate human oversight over automated customer support systems.

8. Payment Terms, Billing, and Taxation

All financial transactions and invoices are strictly subject to the following statutory terms:

• Invoicing & GST Obligations: Under Section 31 of the Central Goods and Services Tax (CGST) Act, 2017, the law mandates that registered entities must issue a formal, compliant tax invoice showing the description, quantity, and value of services. Applicable GST will be appended to the base project fee as mandated by the Government of India.
• Strict Non-Refund Policy: Due to the customized, highly labor-intensive nature of software engineering, server configuration, and AI model training, all payments, advances, and deposits are strictly non-refundable once development or deployment has commenced.

9. Limitation of Liability

Please read this section carefully as it limits our legal liability.

To the maximum, exhaustive extent permitted by Section 73 of the Indian Contract Act, 1872, the law states that compensation is only payable for loss that naturally arose in the usual course of things, and not for remote or indirect loss. Therefore, Raidsoft shall not be liable for any indirect, consequential, exemplary, or special damages. This comprehensive limitation includes lost profit, business interruption, or loss of data arising from server outages, third-party API deprecations, or your use of our software/AI engines.

10. Governing Law and Dispute Resolution

These Terms, and any ensuing Master Services Agreements, shall be governed by and construed strictly in accordance with the substantive laws of the Republic of India.

Binding Arbitration: Any dispute, controversy, or claim arising out of this Agreement shall be settled by mandatory, binding arbitration. Under Section 7 and Section 11 of the Arbitration and Conciliation Act, 1996, disputes will bypass traditional courts and be submitted to a sole, private arbitrator mutually appointed by the Client and Raidsoft, ensuring swift and confidential resolution.

Exclusive Jurisdiction: Subject to the arbitration clause above, and pursuant to Section 20 of the Code of Civil Procedure, 1908 (which dictates that suits must be instituted where the defendant resides or the cause of action arises), you explicitly agree to submit to the exclusive jurisdiction of the competent courts located in Bhubaneswar, Odisha, India.

11. Contact Information & Legal Notices

To resolve a complaint regarding our software services, IP disputes, or to receive further clarification regarding these Terms, please contact our legal representation at: